Terms of service

2HeartsIn1, LLC (“2HeartsIn1,” “we,” “us,” or “our”) operates www.2heartsin1.com, including our 2HeartsIn1™, MommyAddy™, and DaddyAddy™ collections, online store, and community-related content.

Our mission is to recognize, encourage, and celebrate single parents and the extraordinary village of family members, friends, and supporters who stand beside them.

These Terms of Service (“Terms”) explain the conditions governing your use of our website, products, and related services.

By accessing our website, creating an account, or placing an order, you agree to these Terms and our applicable policies. If you do not agree, please discontinue use of our services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

1. Eligibility and Website Use

Our website is intended for individuals who are at least 18 years old or the age of majority in their jurisdiction.

By using our website or purchasing products, you represent that you meet the applicable age requirements or are acting with appropriate parental or legal guardian authorization.

You agree to use our website responsibly and lawfully.

You may not interfere with website security, introduce malicious software, engage in fraudulent transactions, or use our content in ways that violate applicable laws or intellectual property rights.

We reserve the right to restrict access when reasonably necessary to protect our customers, business, or website.

2. Our Products and Collections

2HeartsIn1 offers thoughtfully created merchandise through our three brands:

• 2HeartsIn1™: Celebrating single parents, their families, and the village that supports them.
• MommyAddy™: Honoring the extraordinary love, strength, and dedication of single mothers.
• DaddyAddy™: Recognizing and celebrating the extraordinary love, strength, and dedication of single fathers.

Our products may include apparel, mugs, tumblers, journals, tote bags, caps, ornaments, stickers, and other merchandise.

We make reasonable efforts to display product descriptions, colors, sizes, and images accurately.

However, slight variations may occur because of screen settings, printing methods, materials, and production processes.

Such variations do not limit your rights concerning defective, misdescribed, or otherwise nonconforming products.

3. Made-to-Order Production

Many of our products are created specifically after an order is placed through third-party print-on-demand fulfillment partners.

Production times may vary by product, printing method, and fulfillment location.

Because production can begin shortly after purchase, order changes or cancellations may not be possible once fulfillment has started.

Please review product descriptions, sizing charts, colors, and order details carefully before purchasing.

For additional information, please review our Shipping & Delivery Policy and Returns & Refunds Policy.

4. Pricing and Payments

All prices displayed on our U.S. website are in U.S. dollars unless otherwise indicated.

We reserve the right to update product prices, promotions, and availability.

The price applicable to your purchase will generally be the price displayed and confirmed during checkout, subject to correction of genuine errors and applicable law.

We do not intentionally collect or store complete payment card information on our own servers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Applicable taxes and any additional charges will be disclosed during checkout.

5. Orders and Acceptance

After placing an order, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily mean that production has begun.

We reserve the right to review, decline, or cancel orders for legitimate reasons, including suspected fraud, payment authorization failures, product unavailability, or material pricing errors.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

We will make reasonable efforts to notify you if your order cannot be fulfilled.

6. Free Shipping and Delivery

2HeartsIn1 offers free standard shipping on all eligible U.S. orders, with no minimum purchase requirement.

Products may be manufactured and shipped from different fulfillment locations. Consequently, items within the same order may arrive separately.

Production and shipping transit times are separate.

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Weather conditions, carrier disruptions, seasonal demand, and other circumstances may affect delivery.

For details regarding shipping destinations, tracking, delays, and delivery concerns, please review our Shipping & Delivery Policy.

7. Returns, Exchanges, and Refunds

Because many products are made to order, we generally do not accept returns or exchanges for changes of mind, personal preferences, or incorrect size or color selections made during checkout, except where required by applicable law.

If you receive a damaged, defective, or incorrect product, please contact our Customer Care team within 30 days of delivery.

We will review qualifying concerns and provide an appropriate remedy, which may include a replacement or refund.

Customers should not return merchandise without receiving instructions from our Customer Care team.

For complete information, please review our Returns & Refunds Policy.

Nothing in this section excludes or limits any non-waivable consumer rights.

8. Promotions and Discount Codes

From time to time, 2HeartsIn1 may offer promotional discounts, special offers, or influencer-related promotions.

Each promotion is subject to its published terms, eligibility requirements, and expiration dates.

Unless expressly stated otherwise:

• Promotional discounts cannot be combined.
• First-purchase offers are limited to eligible customers making their first qualifying purchase.
• Discount codes have no cash value.
• Codes may not be transferred, sold, or used fraudulently.
• Promotional offers may be modified or discontinued for future purchases, subject to applicable law.

Any applicable promotional restrictions will be communicated when the offer is presented.

9. Intellectual Property and Brand Protection

The 2HeartsIn1, MommyAddy, and DaddyAddy names, logos, artwork, designs, photographs, written content, and other brand materials are owned by or licensed to 2HeartsIn1, LLC, as applicable.

These materials may be protected by trademark, copyright, and other intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without appropriate written authorization.

Personal, noncommercial viewing of our publicly available website content is permitted.

Nothing in these Terms grants ownership of our intellectual property to website visitors or customers.

10. Community Participation and Respectful Conduct

2HeartsIn1 is committed to fostering a welcoming, respectful, and encouraging environment.

Visitors participating in community discussions, comments, or other interactive features agree to treat others with dignity and respect.

We do not permit harassment, threats, unlawful discrimination, impersonation, spam, fraudulent activity, or content that violates another person's rights.

We may moderate or remove content that violates these standards, subject to applicable law.

Participation in any separately operated community platform may also be subject to that platform's rules and policies.

11. Real Parents. Real Stories.

Our Real Parents. Real Stories. initiative celebrates authentic experiences shared by single parents and families.

Participation is voluntary.

Personal stories, photographs, videos, and testimonials submitted for consideration will not be publicly featured without appropriate permission and any required releases.

Additional authorization may be required for photographs, names, or other identifying information involving children.

Submitting a story does not guarantee publication.

The rights granted for any approved story or photograph will be governed by the applicable consent or release agreement.

Ordinary website comments do not automatically authorize 2HeartsIn1 to use someone's personal story or photograph in advertising.

12. Customer Reviews and Feedback

We welcome honest feedback about our products and customer experiences.

Customers submitting reviews agree that their submissions will be truthful and will not infringe the rights of others.

We may display, moderate, or remove reviews in accordance with applicable law and our review-platform policies.

We will not knowingly misrepresent fabricated testimonials as genuine customer experiences.

Product reviews and personal parent stories are distinct forms of content and may be subject to different permission requirements.

13. Privacy and Communications

We respect your privacy.

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

Customers may receive transactional communications necessary to process purchases, including order confirmations, shipping updates, and customer service notifications.

Marketing emails or text messages will be sent in accordance with applicable law and the permissions provided by the recipient.

You may unsubscribe from marketing communications using the available opt-out instructions.

Consent to marketing communications is not required to complete a purchase.

14. Website Availability and Information

We work to maintain an accurate, secure, and accessible website.

However, temporary interruptions, technical issues, or maintenance may occur.

We may update website content, product availability, and services when reasonably necessary.

If we discover an error affecting a confirmed purchase, we will address it in accordance with applicable law and our customer service policies.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its informational content are provided on an “as available” basis.

We do not guarantee uninterrupted website access or that all technical issues can be prevented.

Nothing in these Terms excludes warranties, guarantees, remedies, or protections that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, 2HeartsIn1, LLC will not be responsible for indirect, incidental, special, or consequential damages arising from website use where such limitations are legally enforceable.

Nothing in these Terms limits liability that cannot lawfully be limited, including applicable statutory consumer protections.

Any limitation of liability will be interpreted and applied only to the extent permitted by applicable law.

17. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, operations, legal obligations, or business practices.

Updated Terms will be posted on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before changes become effective.

Changes will not retroactively eliminate rights that customers have already acquired under applicable law.

18. Governing Law

These Terms are intended to be governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

This provision does not override mandatory consumer protections that may apply in another jurisdiction.

19. Contact Information

We welcome your questions and are happy to assist.

2HeartsIn1, LLC

Customer Care: info@2heartsin1.com

Website: www.2heartsin1.com

For questions regarding these Terms of Service, please contact our Customer Care team.

Thank you for being part of 2HeartsIn1™.

We appreciate the opportunity to share meaningful products, inspiring stories, and messages of recognition and encouragement with you.