Shipping policy
At 2HeartsIn1™, every order represents something meaningful—a celebration of love, appreciation, encouragement, or a thoughtful gift for someone special.
We want your shopping experience to be as enjoyable and worry-free as possible. Below is everything you need to know about how your order is prepared, shipped, and delivered.
1. Where We Ship
We offer shipping to eligible U.S. addresses. We look forward to welcoming customers in additional countries as international shipping becomes available.
2. FREE Shipping on All U.S. Orders
Great news! We offer FREE standard shipping on every U.S. order—no minimum purchase required!
Whether you're purchasing a single mug, a meaningful gift, or several items for the extraordinary people in your life, standard shipping is on us.
There is no minimum order amount to qualify.
Any additional shipping options, if available, will be displayed at checkout along with their applicable charges.
3. Order Processing & Production
Many of our products are thoughtfully made to order, meaning they're created especially for you after your purchase.
Because of this, your order goes through two stages:
- Production: Your items are prepared, printed, or embroidered by our fulfillment partners.
- Shipping: Once your items are ready, they're packaged and handed over to the shipping carrier for delivery.
Production and shipping times vary depending on the product, fulfillment location, and carrier.
Estimated delivery information will be provided when available.
Please remember that production time and shipping transit time are separate.
4. Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email containing tracking information when available.
You can use this information to follow your package's journey.
Please allow time for the shipping carrier to update tracking information after your package has been dispatched.
5. Orders Containing Multiple Items
Because our products may be produced by different fulfillment partners, items purchased together may occasionally arrive in separate packages.
If this happens, don't worry! Your items are still part of the same order.
You may receive separate shipping notifications and tracking numbers for each shipment.
6. Holiday Shipping & Delivery
The holidays are a wonderful time to celebrate the extraordinary people in our lives!
We encourage you to place holiday orders early, as production and shipping carriers may experience increased demand during busy seasons.
While we'll work to have your order prepared and shipped as efficiently as possible, delivery dates are estimates and cannot be guaranteed.
Please consider production and shipping times when purchasing gifts for Christmas, birthdays, or other special occasions.
7. Shipping Delays
Occasionally, delays may occur due to weather conditions, carrier disruptions, high seasonal demand, or circumstances beyond our control.
We understand how important your order is, especially when it's intended as a meaningful gift.
If your shipment appears significantly delayed, please contact us. We'll be happy to review the available tracking information and help determine the next steps.
8. Incorrect Shipping Addresses
Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible at info@2heartsin1.com.
We'll do our best to assist before your order enters fulfillment. However, once an order is being processed or has shipped, address changes may not be possible.
Additional shipping charges may apply if a package must be reshipped because of an incorrect or incomplete address.
9. Lost, Missing, or Damaged Packages
We want every order to arrive in excellent condition.
If your tracking information indicates that your package was delivered but you cannot locate it, please check around your delivery location and with household members or neighbors.
If your package is still missing, or if an item arrives damaged, please contact us at info@2heartsin1.com with your order number and a description of the issue.
For damaged items, please include clear photographs of the product and packaging when possible.
We'll review the situation with our fulfillment partners and work with you toward an appropriate resolution.
10. Questions About Your Order?
We're here to help!
For shipping questions or order assistance, please contact:
2HeartsIn1™ Customer Care
Email: info@2heartsin1.com
Website: www.2heartsin1.com
Please include your order number when contacting us so we can assist you more efficiently.
Thank you for supporting 2HeartsIn1™.