Refund policy
At 2HeartsIn1™, every product is created with a meaningful purpose—to celebrate extraordinary love, recognize the people who give so much, and share messages of appreciation and encouragement.
We want you to feel confident and happy with every purchase. While many of our products are made especially for you, we're committed to providing a thoughtful, fair, and responsive customer experience.
Please review our Returns & Refunds Policy below.
1. Made-to-Order Products
Many 2HeartsIn1™, MommyAddy™, and DaddyAddy™ products are made to order through our trusted fulfillment partners.
Because these items are produced specifically after an order is placed, we generally cannot accept returns or exchanges for changes of mind, personal preferences, or incorrect size or color selections made during checkout.
We encourage you to review product descriptions, sizing charts, colors, and order details carefully before completing your purchase.
This does not affect your rights under applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
Your satisfaction matters to us.
If your order arrives damaged, contains a manufacturing defect, or includes an incorrect item due to a fulfillment error, please contact us within 30 days of delivery.
We will review the issue and, when verified, provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
To help us resolve your concern, please email info@2heartsin1.com with:
- Your order number
- A brief description of the problem
- Clear photographs of the item and affected area
- Photographs of the packaging, if relevant
We may request additional information to evaluate the issue.
3. Returns and Exchanges
Because our products are generally made to order, we do not routinely accept returns or exchanges for:
- Ordering the wrong size, color, or product
- Changes of mind after purchase
- Personal preferences regarding fit or appearance
- Items that have been worn, washed, used, or altered, unless the concern involves a qualifying defect
If you're unsure about sizing or product details, we encourage you to contact us before placing your order.
Please do not send products back without contacting our Customer Care team first.
In many cases, returning a damaged or incorrect product may not be necessary.
If a physical return is required, we will provide the appropriate instructions.
4. Order Changes and Cancellations
We understand that mistakes can happen.
If you need to change or cancel an order, please contact us as soon as possible at info@2heartsin1.com.
Because orders may enter production shortly after purchase, changes or cancellations cannot be guaranteed once production has begun.
If your order has not yet entered production, we will review whether the requested change or cancellation can be accommodated.
Any approved cancellation refund will be returned to the original payment method.
5. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please check your delivery location and with household members or neighbors.
If the package remains missing, contact our Customer Care team with your order number and tracking information.
We will review the available shipping details and work with our fulfillment and shipping partners to determine an appropriate resolution.
Packages lost in transit will be reviewed individually. When a shipping or fulfillment error is confirmed, we will provide an appropriate remedy.
6. Refund Processing
If a refund is approved, we will notify you by email.
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days after the refund is processed for the funds to appear, depending on your financial institution or payment provider.
If you have not received your approved refund after this period, please contact us for assistance.
7. Holiday and Gift Purchases
We know that many 2HeartsIn1 products are purchased as thoughtful gifts for parents, grandparents, family members, friends, and other special people.
We encourage you to review product details carefully and place holiday orders early.
Our made-to-order return and exchange guidelines also apply to holiday and gift purchases.
If a gift arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.
8. How to Contact Us
We're here to help and want every customer to feel valued.
If you have questions about your order, a product concern, or a refund request, please contact:
2HeartsIn1™ Customer Care
Email: info@2heartsin1.com
Website: www.2heartsin1.com
Please include your order number whenever possible.
We appreciate the opportunity to address your concerns and make your experience a positive one.
9. Your Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to you under applicable consumer protection laws.
Where applicable law requires a different return, cancellation, replacement, or refund procedure, those legal requirements will apply.
Thank you for choosing 2HeartsIn1™.
Your support means so much to us. We're grateful for every opportunity to help you recognize, encourage, and celebrate the extraordinary people in your life.